Refund policy
BAILEY’S BLOSSOMS RETURNS & REFUND POLICY
We hope you love everything you order from Bailey’s Blossoms! If something isn’t quite right, we’re happy to help make the return process as simple as possible.
START A RETURN OR EXCHANGE
All eligible returns and exchanges should be initiated through our Returns & Exchanges Portal.
https://baileys-blossoms.myshopify.com/apps/redo/returns-portal/login
Have your order number and shipping ZIP code or email address ready. Gift recipients may use the gift return option.
RETURN WINDOW
Eligible items may be returned within 30 days of delivery.
Returns must be initiated within the 30-day return window. Items returned outside the eligible return window may not be accepted.
RETURN ELIGIBILITY
To qualify for a return, exchange, refund, or store credit, merchandise must be:
- Unworn and unwashed
- In original condition
- Returned with original tags attached
- Free from stains, makeup, deodorant, odors, pet hair, or other signs of wear or use
Bailey’s Blossoms reserves the right to decline a return that does not meet these requirements.
FREE RETURNS & EXCHANGES WITH REDO
Bailey’s Blossoms offers optional Redo coverage at checkout.
When Redo coverage is purchased with an eligible order, covered returns and exchanges include a free return-shipping label, subject to this Return Policy and the coverage applicable to your order.
If Redo coverage was not purchased with your original order, you may still submit an eligible return or exchange through our Returns & Exchanges Portal; however, you will be responsible for the applicable return-shipping label cost.
Any applicable return-shipping cost will be displayed during the return process before the return is submitted.
Redo coverage does not make otherwise ineligible or Final Sale merchandise returnable.
REFUNDS
Eligible merchandise may be returned for a refund to the original form of payment within 30 days of delivery.
If return shipping is covered by Redo for your order and selected return method, your return label will be provided at no additional charge. If return shipping is not covered, the applicable return-label cost will be the customer’s responsibility.
Once your return is received, please allow 2–3 business days for inspection and processing.
Refunds will be issued to the original form of payment. Your bank or financial institution may require additional time for the refund to appear in your account.
Original shipping charges, shipping protection or coverage charges, and other service fees are non-refundable except where otherwise required by law.
EXCHANGES
Eligible merchandise may be exchanged within 30 days of delivery.
If you purchased Redo coverage with your eligible order, covered exchanges include free return shipping.
Exchange inventory is not guaranteed. Availability can change between the time your original order is placed and the time an exchange is processed.
If your requested replacement is unavailable, the options presented through the Returns & Exchanges Portal will apply.
STORE CREDIT
Eligible merchandise may also be returned for Bailey’s Blossoms store credit within the applicable return window.
Store credit is issued electronically and may be used toward a future Bailey’s Blossoms purchase.
Any applicable return-shipping charges will be shown through the Returns & Exchanges Portal before you complete your return.
FINAL SALE
Items designated as Final Sale are not eligible for return, exchange, refund, or store credit, except where otherwise required by applicable law.
At Bailey’s Blossoms, Final Sale merchandise includes:
- Items with prices ending in .99
- Items with prices ending in .00
- Items otherwise clearly marked or identified as Final Sale on the product page, in the cart, or at checkout
Please review the Final Sale designation carefully before completing your purchase.
Gift cards are also Final Sale and cannot be returned or redeemed for cash except where required by law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us so we can make it right.
Please include your order number and photos of the item and/or packaging, when applicable.
Email: info@baileysblossoms.com
Verified damaged, defective, or incorrect merchandise will not be subject to standard customer return-shipping charges.
GIFT RETURNS
Returning a gift is easy.
Gift recipients may initiate an eligible return through our Returns & Exchanges Portal using the gift return option.
Eligible gift returns are issued as Bailey’s Blossoms store credit only. Refunds cannot be issued to the gift recipient’s payment method.
The original purchaser will not receive the gift recipient’s store credit.
INTERNATIONAL RETURNS
Eligible international orders may be returned within 30 days of delivery, subject to the requirements of this policy.
Customers are responsible for applicable international return-shipping costs unless those costs are covered through Redo or Bailey’s Blossoms is otherwise required to cover them.
International exchanges may not be available for all destinations.
Duties, taxes, customs charges, and other import fees may be non-refundable depending upon applicable law and the policies of the applicable customs authority.
EU customers should also review the statutory Right of Withdrawal information below.
RIGHT OF WITHDRAWAL — EU CUSTOMERS
If you are an eligible consumer in the European Union, you generally have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions. This statutory right is separate from Bailey’s Blossoms’ standard return policy.
To exercise your statutory right of withdrawal, use our dedicated online withdrawal function:
https://www.baileysblossoms.com/apps/redo/returns-portal/login?withdraw=true
After notifying us of your withdrawal, goods generally must be sent back without undue delay and no later than 14 days after communicating your decision to withdraw. Where the customer has been properly informed in advance, the customer is generally responsible for the direct cost of returning the goods unless Bailey’s Blossoms has agreed to bear that cost.
Following a valid withdrawal, Bailey’s Blossoms will provide the reimbursement required by applicable law, generally using the same payment method used for the original transaction. For sales of goods, reimbursement may generally be withheld until the goods have been received back or you provide evidence that they have been sent back, whichever occurs first. Applicable EU rules also address reimbursement of standard outbound delivery costs.
Certain goods may be exempt from the statutory right of withdrawal under applicable law.
Nothing in this policy is intended to limit or waive any consumer right that cannot legally be limited or waived.
QUESTIONS?
We’re happy to help.
Email: info@baileysblossoms.com